General FAQs

You may call our offfice toll-free in the United States at (800) 347-5504 Monday through Friday, from 9am to 5:30 pm Eastern Time.

You may pay online with a Visa or MasterCard, Discover or use your PayPal account.

Chartbuster Karaoke warrants its products to be free from defects in manufacturing, and offers a 100% guarantee on all our products. If at any time your purchase should become unusable, simply send it to our offices, along with a shipping and handling fee, and we will gladly replace it.

Please note that not all karaoke player units are created alike. There are some manufacturers who do not adhere to the established standards for the format of karaoke disks. This may cause some discs to become unreadable in certain players.

If you are having an issue where a Chartbuster Karaoke disc will not play in your karaoke player, please contact us at (800) 347-5504. Have the disk in question and all of the information about the player, including the model number, manufacturer’s name, and serial number handy when you call.

Yes.

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You may not shift the Content of the Original Media to any Non-Original Medium unless you are in compliance with our media-shifting policy:

• Provided that such media-shifting is otherwise in compliance with the laws of the Country in which it is used (as applicable), you may shift the content stored on each of the Original Fixed Media to ONE Non-Original Fixed Medium of your choice.
• You must maintain possession of the Original Media whose content you have shifted during the entire time the content is stored on the Non-Original Medium in order to demonstrate the legal status of the stored content.
• If you desire to shift the content of any of the Original Media to more than one Non-Original Medium, you must acquire one or more additional original media or additional licensing from Chartbuster Karaoke, to maintain a 1-to-1 relationship between original media and the non-original media.  Any additional users must also be registered, and each storage device may serve only one user or system.
• While the content has been shifted, you may not use the Original Media for any other purpose, commercial or otherwise.
• Media shifting for performance purposes is only permitted with express written permission from Chartbuster Karaoke. To obtain written permission you must consent to an audit of your system(s). For more information or to schedule an audit please contact Paula Riffle at 800-347-5504 or priffle@bigmama.tv
• Recordings of these tracks of any kind for any purpose are prohibited.
• Nothing herein will serve as an indemnification.

After navigating to the song you wish to preview click the the small arrow to the left of the track title to play / preview the song. A 30 second audio clip will play for you.

We send most of our emails form two main addresses. If you use a junk email or spam blocker or other filter for your emails it may be blocking us.

Please add these two addresses to your approved email list:

info@chartbusterkaraoke.com

orders@chartbusterkaraoke.com

One way is to obtain what is known as a multiplex karaoke disc. These Chartbuster Karaoke discs include both a karaoke version of each song listed, without lead vocals, and a guide vocal version of the song, from which you can learn the melody. Chartbuster Karaoke customers can also visit the LearnToSing101.com website, and listen to guide vocal versions of our popular karaoke tracks there.

No they do not. Chartbuster Karaoke hires first-call studio musicians to recreate, as closely as possible, the original recordings on which the karaoke tracks are based. Artist names in the listings of those tracks are provided only for reference and identification purposes.

To find your customer ID log into your online account.

In your account dashboard click on account information.

The top of the screen will say:  Account Information (User ID: ####)

Your Customer ID is the the number that follows User ID: